Customer Experience Program Advisor Member
Bruce Stephan
Active Term: 10/2025 - 10/2026
Areas of Expertise
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Manager of Sales & Marketing CoachingNexstarBruce Stephan
Builder of Growth Strategies | Team-First Leader | Marketing & CX Advocate Bruce Stephan is a marketing and business leader with a passion for driving growth through smarter strategy, stronger teams, and standout customer experiences. He’s held leadership roles across marketing, sales, operations, and IT at companies including Andersen Windows, Home Depot, Graco, Carlisle, Pinnacle Climate Technologies, and most recently, Hearth & Home Technologies. What sets Bruce apart is his genuine belief in the power of the customer journey. He’s built a career around understanding what customers think, feel, and need at every touchpoint—and using that insight to craft strategies that resonate. Whether through clear messaging or compelling storytelling, Bruce knows how to inspire action and create alignment between brands and their audiences. Throughout his career, he’s led initiatives that improved sales performance, modernized marketing operations, and helped companies connect more meaningfully with their customers. He’s also worked closely with mid-size businesses, distributors, and trade partners—helping them improve operations, sharpen their market positioning, and build sustainable growth. Bruce’s hands-on experience led him to co-found a consulting firm focused on empowering small and midsize businesses through stronger leadership, better processes, and clear go-to-market strategies. He holds a business degree from the University of Minnesota and an MBA from the Opus College of Business at St. Thomas. |
